We strive to provide the best service possible, we can only improve on our services with valid feedback from you, our customers.
If you wish to provide feedback or submit a complaint, about service you have received, please do so by doing one of the following:
- Emailing our team at support@logicservers.com
- Submitting a ticket to our team, which can be done using this form.
All complaints/feedback are looked at within an hour or two of being submitted, and we aim to resolve any complaints within the same business day.
Before you start
Make one change at a time and keep a note of what you changed. If the server is active, warn players before restarting or applying settings that may disconnect them.
If you get stuck
Check the control-panel console or latest log output for errors. If you submit a support ticket, include the server name, the change you made, and the exact error message.
What to include
Include the service, invoice, ticket number, or order reference that relates to the feedback. If the issue is technical, add the approximate time it happened, the server name, and any error message shown in the panel or game client.
After submitting feedback
Keep the original ticket or message open until the issue has been reviewed. Sending the same complaint through several channels can slow the response because the information has to be matched together first.
