If a VPS will not boot, the VPS console is the first place to check. The console shows boot errors that you cannot see through SSH or Remote Desktop.
Do not reinstall or rebuild the VPS unless you are sure you do not need the existing data. A rebuild wipes the disk.
Open the VPS console
- Open your VPS service from the client area.
- Open the VPS control panel.
- Click the console or VNC option.
- Check the exact boot error shown on screen.
Use the full console guide here: How to use the VPS console or VNC.
Common boot issues
| What you see | What it can mean | Next step |
|---|---|---|
| No boot device | The boot order, disk, or mounted ISO may be wrong. | Check ISO settings and boot order. |
| Filesystem errors | The OS may need disk repair, or the VPS was powered off during writes. | Take a screenshot and ask support before forcing changes. |
| Kernel panic | A Linux kernel, driver, disk, or filesystem issue stopped boot. | Boot recovery media or ask support to inspect. |
| Windows recovery screen | Windows failed to start cleanly and is offering recovery options. | Use Windows recovery or restore from a backup. |
Before changing anything
- Take a screenshot of the console error.
- Check whether an ISO is still mounted.
- Check whether the VPS was recently rebuilt, updated, or resized.
- Submit a support ticket with the screenshot if you are not sure what the error means.
If you recently mounted an ISO, remove it from the VPS settings after finishing recovery work.
